Developing a single view of our citizens DISCOVERY

Project details:

Organisation London Borough of Hackney
Department Corporate
Collaboration Level Share Ideas
Budget £50K > £100k
Key Contact Liz Harrison
Phase start 17 September 2018
Phase Estimated end 30 November 2018


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Since 2010, Hackney has had a Citizen Index data product which provides a unique identifier for each individual and supports some identity verification for online services.

This enables us to match records about a resident across individual line of business applications. Citizen Index enables us to develop better business intelligence and enables us to verify residents for some transactions.

Citizen Index was designed before Hackney could develop REST APIs, had multiple online services or GDPR regulations. The technology it runs on needs to be refreshed next year, providing an opportunity to ensure it meets user need. Problem to be solved Residents transact with multiple services across the organisation and for some of these they need to prove their identity. We want to make it easier for people to access services they are entitled to without having to provide the same information on multiple occasions. We also want to be confident that we know who our residents are, even where they are captured across multiple systems, and use this information to offer a great customer experience, to better understand demand for our services and to design improved interventions to support people earlier.




Status Updates

21 November 2018

  • Final discovery report -

21 November 2018

  • End of discovery show & tell update -

21 November 2018

  • Weeknotes 9th Nov 18 -

25 October 2018

  • Week notes 19th Oct 18 -

25 October 2018

  • End of sprint 2 show & tell update -

08 October 2018

  • End of Sprint 1 update -