|Organisation||London Borough of Hackney|
|Collaboration Level||Share Ideas|
|Budget||£100k > £250k|
|Key Contact||Jasmeen Sangha|
|Phase start||24 September 2018|
|Phase Estimated end||31 January 2019|
Manage-arrears (beta) has been launched with a small subset of caseworkers. We want to make key improvements raised during beta testing. Moreover, to roll-out the service, the ability to handle rent arrears for non-tenancy accounts, garage, non-secure and introductory tenancies, and temporary accommodations should be added. In addition, the service should include managing leasehold arrears for major works and service charges. Hackney needs to improve its coordination and efficiency in managing arrears across business areas with the aims of reducing overall arrears liability and maximising social benefit from its housing stock.