Develop a digital service to enable users to submit, view and comment on a Planning Application ALPHA

Project details:

Organisation London Borough of Hackney
Department Public realm
Collaboration Level Share Ideas
Budget £100k > £250k
Key Contact Andy Evans
Phase start 23 May 2018
Phase Estimated end 22 May 2019



Hackney Council identified, in consultation with its residents and businesses, that the current planning application process falls short of being a digital service ‘so good, people prefer to use it’.

Research resulting from a digital design sprint validated the need for: - An intuitive and accessible interface to help applicants self-serve and improve submission quality. - Improved process visibility to make it easier for proposals to evolve and amendments to be made during the course of the application. - Significantly improve engagement between applicants, planning departments and the local community, resulting in better quality applications and more effective development management. Problem to be solved - There is insufficient progress tracking resulting in a significant amount of failure demand - Planning Portal hold national policies and without local policy guidance coupled with loose process controls and guidance many applications are arriving incomplete, inaccurate and unstructured data - Poor website usability and use of Planning terminology is making it difficult for the public to easily finding relevant applications and engage in the consultation process - The use of old technology such as pdf’s for viewing applications does not lend itself to helping the public understand the impact of developments. Who the users are and what they need to do