Improving Pay My Rent ALPHA

Project details:

Organisation London Borough of Hackney
Department Housing
Collaboration Level Share Ideas
Budget £50K > £100k
Key Contact Emma Harley
Phase start 10 September 2018
Phase Estimated end 14 December 2018

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Description

Hackney Council launched an online Rent Account service in October. Since then it has been used 50,000 times by 12,000 people. However, just 27% have tried to make a payment on the service and 36% of people have failed to complete an online payment.

We want to explore how we might increase payments through personalised notifications and an easier payment process. Problem to be solved - 80% of users access the service on a mobile, but the current payment gateway is not optimised for mobile - We do not provide messages to users of the service, beyond their rent data - There are constraints in the user interface as a result of using the lowcode platform

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Status Updates

06 December 2018

  • Emma Harley

    test

06 December 2018

  • Emma Harley

    My Rent Account week note video. CSS change disappointment but testing joy!

29 November 2018

  • My Rent Account Sprint 5 Lightning Show & Tell https://youtu.be/40iRjMimt4k

29 November 2018

  • My Rent Account w/c 19th November week notes https://youtu.be/lFnSPclapDI

29 November 2018

  • My Rent Account w/c 12th November week notes https://youtu.be/kbx_QkLX6zU

13 November 2018

  • My Rent Account w/c 5th November week note https://plus.google.com/u/0/102182958582730922054/posts/LaryqwMv9C7

13 November 2018

  • My Rent Account Sprint 4 Show & Tell. Here is the link to the lightning video! https://youtu.be/E7fh5MOyF-I

13 November 2018

  • Thanks to those who came to the Show and tell today. Here is the link to the lightning video! https://youtu.be/E7fh5MOyF-I

13 November 2018

  • My Rent Account w/c 5th November week note video https://plus.google.com/u/0/102182958582730922054/posts/LaryqwMv9C7

29 October 2018

  • My Rent Account Sprint 3 show & tell Thanks to those who attended in person. For those who couldn't make it, here's the good stuff: Lightning video https://youtu.be/LlQ99raL4Tk Slide deck https://drive.google.com/open?id=1cxJGClQeEDbJeoR5T6cnEx9FO4nlIvxKqZ9DwTK77QU Mobile clickable wireframes https://bit.ly/2O5ALti Desktop clickable wireframes https://bit.ly/2EWAjhN

29 October 2018

  • Week Notes: My Rent Account Luvvly jubbly video week notes for you here https://youtu.be/MC5d9jiwHC8

18 October 2018

  • Week note 12th October video https://youtu.be/Re1R1hTpVKg