|Organisation||London Borough of Hackney|
|Collaboration Level||Share Ideas|
|Budget||£50K > £100k|
|Key Contact||Emma Harley|
|Phase start||10 September 2018|
|Phase Estimated end||14 December 2018|
Hackney Council launched an online Rent Account service in October. Since then it has been used 50,000 times by 12,000 people. However, just 27% have tried to make a payment on the service and 36% of people have failed to complete an online payment.
We want to explore how we might increase payments through personalised notifications and an easier payment process. Problem to be solved - 80% of users access the service on a mobile, but the current payment gateway is not optimised for mobile - We do not provide messages to users of the service, beyond their rent data - There are constraints in the user interface as a result of using the lowcode platform
My Rent Account week note video. CSS change disappointment but testing joy!