Digitising the grievance process ALPHA

Project details:

Organisation London Borough of Hackney
Department Corporate
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Susan McFarland-Lyons
Phase start 11 June 2018
Phase Estimated end 31 December 2018


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To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.




Status Updates

30 July 2019

  • Susan McFarland-Lyons

    It's been a long time since we've given an update on this project. We've been round the houses with designing an uber-system from scratch [that was too £££ to build], looking at off-the-shelf software [that was too £££ to buy] and so, in true Agile fashion, we've gone all MVP and opted for a Google Form on the Intranet. This allows us to deliver our basic need of knowing how many grievances are raised in the organisation. The accompanying Responses spreadsheet has also been configured so that HR can track the progress of every grievance through the official process. All of the user research with complainants, HR, investigating officers and unions that we undertook has been fed into the design of the spreadsheet and the form so, while it may not be especially pretty, it's being the best Google Form it can be. 

03 December 2018

  • We may be able to use Google Forms for the screening questions but we're also looking at alternative off-the-shelf tools that can monitor the workflow between all parties in the Grievance process. 

16 November 2018

  • We're going to do a tech spike to see if we can use Google Forms. See https://plus.google.com/107148884512985719281/posts/VpzMsJ3HchJ

05 November 2018

  • The team talked databases and hosting this week, more details here https://plus.google.com/107148884512985719281/posts/ML1pL3Zctrb

05 November 2018

20 October 2018

  • Sorry, here for more details: https://plus.google.com/u/1/107148884512985719281/posts/ZaGd7LAGaxJ

20 October 2018

  • We've been looking at Outsystems this week to speed up front-end development.

12 October 2018

  • This week we’ve been getting Dev estimates. Read more here https://plus.google.com/107148884512985719281/posts/fhMBFHukRkR

08 October 2018

  • We've pretty much finished the wires and are now looking at development estimates. See for more: https://plus.google.com/u/0/107148884512985719281/posts/2sFT8xkyNsy