| Organisation | London Borough of Hackney |
| Department | Corporate |
| Collaboration Level | Share Ideas |
| Budget | £0K > £50K |
| Key Contact | Susan McFarland-Lyons |
| Phase start | 11 June 2018 |
| Phase Estimated end | 31 December 2018 |
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To allow complainants to log grievances and investigating officers, HR and Heads of Service to manage and report on grievances through a digital portal.
It's been a long time since we've given an update on this project. We've been round the houses with designing an uber-system from scratch [that was too £££ to build], looking at off-the-shelf software [that was too £££ to buy] and so, in true Agile fashion, we've gone all MVP and opted for a Google Form on the Intranet. This allows us to deliver our basic need of knowing how many grievances are raised in the organisation. The accompanying Responses spreadsheet has also been configured so that HR can track the progress of every grievance through the official process. All of the user research with complainants, HR, investigating officers and unions that we undertook has been fed into the design of the spreadsheet and the form so, while it may not be especially pretty, it's being the best Google Form it can be.
We may be able to use Google Forms for the screening questions but we're also looking at alternative off-the-shelf tools that can monitor the workflow between all parties in the Grievance process.