Online property licensing for houses of multiple occupancy and selective licensing LIVE

Project details:

Organisation London Borough of Hackney
Department Regeneration
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact [email protected]
Phase start 22 May 2017
Phase Estimated end 28 September 2018

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Description

A project to enable landlords to apply for an HMO licence online and create an open register of licences.


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Status Updates

26 July 2019

  • Soraya Clarke

    Week Notes: Licensing a Rented Property

    w/c 22/7/2019

    Project: Property Licencing Software Metastreet

    *Property Licencing Software Metastreet*

     

    The property licencing software, Metastreet, has been in place for almost one year now. It is providing Agents and Landlords with a way to complete online property licencing applications and a way for back-office staff process these.

     

    *Challenges*

    Recently, we have experienced a few challenges with progressing some of our development features/bugs and there have been a few deployments concerns. To address these Metastreet has agreed to provide release notes for each deployment and assured us that they are reviewing and testing their coding before releases.

     

    To help ensure our bugs/features are being prioritised correctly, over the past few weeks, we have been working with the PSH team to review and update our Metastreet’s roadmap. This week +Guy Whitfield ran a well-received workshop with the PSH team which mapped the process before Metastreet was introduced, and the new existing process post- Metastreet. It encouraged the team to see the differences and shared their Likes, Lacked, Learnings and Longings. 

     

    It highlighted, that although the Metastreet software enables applicants to apply and pay for a private sector licence and for the team to issue licences, there are a number of workarounds that officers are doing to make the system's workflow work well for them. These gaps will feed into the roadmap which we plan to follow-up with the Metastreet providers.

     

    *What’s New....*

    In addition to the above we now have a local government Metastreet user group. The first official meeting is on 5th August 2019 and involves Islington, Waltham Forest, Haringey and Slough. The aim is to share and identify common challenges to help build a better service.

     

    Next week, Metastreet are due to release a new major enhancement will allow officers to issue invoices and refunds. It will make the reconciliation process a lot more easier for the team as Metastreet’s report should match Stripe’s output.

06 May 2019

  • Soraya Clarke

    Week Notes: Licensing a Rented Property

    w/c 29/4/2019

    Project: Property Licencing Software Metastreet


    *Inspection App*


    Last week, I mentioned that Apple had approved Metastreet's App with a recommendation that some adjustments were made to the App’s logging in process. These adjustments have now been completed and the App is ready for use.


    The PSH Team have a plan in place to roll out the Inspection App. The plan includes;

    *Setting inspection officers up on the App 

    *Officer briefings on the App and demos 

    *Officers being reminded that it is a  ‘Live’ App 

    *Providing officers with post Live support

    *The first inspection is due to take place in two weeks (due to Officers leave).


    Most of the above has been completed and we now look forward to hearing the team’s feedback following their first few live inspections.

05 April 2019

22 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/DCbGrU7gatr

15 March 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/arKgGQC6sH4

22 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/WXCGa432vi8

15 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/BShUrskB23Q

08 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/2c1uENFwAx8

08 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/dz9x7qvn99U

01 February 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/7rcc3bxM92Q

28 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/RMP7bJ6ZNN3

28 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/RMP7bJ6ZNN3

18 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/QjbSHVb9WEe

11 January 2019

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/BJPiUL6fx3y

21 December 2018

  • Soraya Clarke

    https://plus.google.com/u/0/104094401147118367119/posts/by6cvi7yYXV

14 December 2018

  • Soraya Clarke

    https://plus.google.com/u/0/104094401147118367119/posts/FMz76erdkri

07 December 2018

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/9m2XF6m5FSf

30 November 2018

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/buQFRU9UXtc

30 November 2018

  • Soraya Clarke

    https://plus.google.com/104094401147118367119/posts/buQFRU9UXtc

23 November 2018

  • https://plus.google.com/104094401147118367119/posts/QwLdtEJHsdR

12 November 2018

  • https://plus.google.com/104094401147118367119/posts/ARwoD8g5XCh

02 November 2018

  • https://plus.google.com/104094401147118367119/posts/Z4CE8smHddi

12 October 2018

  • https://plus.google.com/u/0/104094401147118367119/posts/6Z8NuATbvb1

08 October 2018

  • https://plus.google.com/104094401147118367119/posts/FpeSTcY16dA

05 October 2018

  • The new service has been live for a week and is receiving encouraging feedback - https://hackney.gov.uk/property-licensing