|Organisation||Buckinghamshire County Council|
|Collaboration Level||Share Ideas|
|Budget||£0K > £50K|
|Key Contact||Ben Unsworth|
|Phase start||01 July 2019|
|Phase Estimated end||29 November 2019|
It can be difficult for our users (staff and schools) to find the HR information and advice they need. A lot of people try self service, but end up calling the service desk with relatively simple requests.
We know that we are not making the best use of modern technology. We want to move from manually handling routine HR requests to a self service model supported, where appropriate, by automated HR processes.
The discovery was completed by a team of in-house staff and colleagues from cxpartners. The discovery outputs have been shared on the user research library.
Focus for the MVP
We want to help users find important information about HR more easily. We think this can be achieved by liberating content from the intranet and publishing it to the web, on a digital service that's been designed to meet the needs of our users. We think there are additional benefits from being open and transparent in publishing our core HR policy and process information.
Following discovery the information, advice and policy information about being an employee was redesigned. A simplified information architecture and redesigned content has informed the development of a new public facing website. The website has been built with a Contentful CMS and Gatsby.js frontend. The code is open under an MIT license https://github.com/Buckinghamshire-Digital-Service/hr-service-desk-alpha
Outputs from discovery are on the user research library.
We are in procurement for a partner to develop a service proposition through to MVP.
Primary research is complete. Final research outputs are being prepared.