Electronic Consultations ALPHA

Project details:

Organisation City of Westminster Council
Department Planning and Licensing
Collaboration Level Share Ideas
Budget £50K > £100k
Key Contact Marta Pocztowska
Phase start 07 January 2018
Phase Estimated end 22 December 2019

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Description

This initiative is seeking to improve the end to end customer journey, by enabling automated electronic notifications inviting residents to respond to published consultation. During the pilot phase the Council is seeking to reduce volumes of whitemail when communicating with customers as well as volumes of avoidable contacts to the business.
The solution will enable customers to receive and view notifications and respond with comments whether at home, work or on the move using mobiles and tablet devices. In addition to this convenience, customers will be able to customise what they receive, including developments outside their local boundaries and across the borough. This ability to select could enable wider community engagement whilst enabling us to meet our corporate social responsibility in reducing our overall carbon footprint.

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Status Updates