| Organisation | City of Westminster Council |
| Department | Planning and Licensing |
| Collaboration Level | Share Ideas |
| Budget | £50K > £100k |
| Key Contact | Marta Pocztowska |
| Phase start | 07 January 2018 |
| Phase Estimated end | 22 December 2019 |
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This initiative is seeking to improve the end to end customer journey, by enabling automated electronic notifications inviting residents to respond to published consultation. During the pilot phase the Council is seeking to reduce volumes of whitemail when communicating with customers as well as volumes of avoidable contacts to the business.
The solution will enable customers to receive and view notifications and respond with comments whether at home, work or on the move using mobiles and tablet devices. In addition to this convenience, customers will be able to customise what they receive, including developments outside their local boundaries and across the borough. This ability to select could enable wider community engagement whilst enabling us to meet our corporate social responsibility in reducing our overall carbon footprint.