Finding support services near you (formerly known as Directory of Services) BETA

Project details:

Organisation London Borough of Hackney
Department Communities, Health and Social Care
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Lucy Clifton
Phase start 13 January 2020
Phase Estimated end 01 March 2020

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Description

Build and test prototypes for Directory of Services which allows data to be entered and maintained in a central repository, which we can test and get feedback from. Hackney Council and its health and voluntary sector partners have various needs and obligations to maintain directories of services. This is currently done manually reducing the value of the directories and fragmenting the experience for users. Discovery explored the scope for a single source directory of services which relies predominantly on automatic updates. This phase will test the assumptions and recommendations from Discovery.


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Status Updates

14 February 2020

  • Susan McFarland-Lyons

    We've carried out some preliminary user research with residents and voluntary organisations on the front-end and admin interface to the database; plus the team has undertaken desk research into potential platforms organisations could use to develop their online presence easily. More on the HackIT blog!

07 February 2020

  • Susan McFarland-Lyons

    We've now got a prototype front-end that we can test with residents, community navigators and organisations; and we're starting to scope out our digital upskilling workstream so organisations can kickstart their online presence. As ever, more on the HackIT blog

24 January 2020

  • Susan McFarland-Lyons

    We had a really productive workshop this week with those who refer residents to support services about how they verify that organisations are (a) bona fide and (b) any good. Read more on our weeknotes on the HackIT blog

17 January 2020

  • Susan McFarland-Lyons

    This week, we’ve been busy trialling our chosen database, MiDoS, and analysing the results from our interviews and surveys with local organisations. Read more on the HackIT blog

13 January 2020

  • Susan McFarland-Lyons

    We've finished interviewing and surveying voluntary and care organisations in the borough about their digital presence and thoughts on directories; and are analysing the results. We've also renamed the project to reflect better the need it's meeting rather than the underlying technology employed. As ever, read more on the HackIT blog!

13 January 2020

  • Susan McFarland-Lyons

23 December 2019

  • Meg Dibb-Fuller
    Hi all,

    To round up the year, I thought I would send a high level overview of what we have achieved over the past few months, and what is next for the New Year re the DoS project. So, here you are...

    Exploring investment in digital upskilling across the VCS
    What we've done: 
    -Held a problem statement workshop to remind us all of what we're trying to solve with this specific element of the project. View the finalised problem statement here
    -Sent a survey to and interviewed VCSOs that operate within the Well Street Common Neighbourhood to test the assumption that they will add to/ update a single directory, get an idea of their digital confidence and identify any gaps in knowledge/ skills for us to bolster.
    What's next: analyse the results of the survey/ interviews, identify and present next steps to key stakeholders.

    Expanding the end-users of the directory
    What we've done: Social Prescribers were the initial end-users of the minimum viable DoS. This has now expanded to a small cohort of users in the following teams; Adult Social Care 3 Conversations, Jobcentre employment advisors, Sexual Health nurses and Physiotherapists.
    What’s next: 
    -Bring on board the GP Confederation Wellbeing Practitioners and Well Street Common residents. 
    -Trial MiDoS with these end-users using the data held within the minimum viable DoS.
    -Continue to gather feedback, accept changes, adapt accordingly and test again.
    -Implement the standardised VCS and Local Authority data structure led by Buckinghamshire County Council. Click here for an example of how this is being piloted by the Local Government Association (LGA).

    ‘How Might We... Verify an organisation?’
    What’s next: 
    -A co-design workshop will be held in the New Year to define what the verification process and standard should look like for organisations that want to be featured on the directory. 
    -If you’d like to be involved in this, please get in touch.

17 December 2019

  • Susan McFarland-Lyons

    Thanks to those who came to the Show and Tell for this project yesterday. And for joining in with our naming and verification exercises with gusto. We'll work through your name suggestions in the New Year and announce a new moniker for this project that better describes its purpose. Plus, your ideas on verification will also input into how we are going to make sure the organisations we present are bone fide.

    Please read through the Show and Tell slides so you can see more of what we covered, and add any questions, comments or feedback for the project team. 


    - What is Agile?
    - What we’ve done so far - crafted a problem statement, user research with organisations, investigated databases
    - What we’re doing next
    - Questions and feedback
    - Naming the project
    - Verification

09 December 2019

  • Susan McFarland-Lyons

    This week we've been crafting our problem statement and working with user research to gather insights into voluntary organisations' digital capacity. Read more on the HackIT blog

09 December 2019

  • Susan McFarland-Lyons

    This week we've been crafting our problem statement and working with user research to gather insights into voluntary organisations' digital capacity. Read more on the HackIT blog

29 November 2019

  • Meg Dibb-Fuller
    Hi all,
    Here's the latest weeknote from the Directory of Services (DoS) project team.

    What's a weeknote again?
    • A weekly-ish update where we share a few insights about what’s happening, what we’re thinking and what we’re learning (feedback always welcome!)
    What we've done this week
    • Had a demo of the latest release of MiDoS (going 'live' nationwide in December) - the latest functionality seems to meet the needs of our initial end-users, organisations across the Voluntary and Community Sector (VCS) and social prescribers (who will access the data held within the DoS via the Elemental Digital Social Prescribing Platform). We’re starting to work out when we can test our hypothesis on this product
    • Caught up with colleagues at Newham Council and North East London Commissioning Support Unit to see their thoughts on MiDoS, how they're using it currently and how we can work better together!
    • Added five new VCSOs to the minimum viable DoS. This brings us up to nearly 200 programmes and activities on the directory, many of which are within Well Street Common, our pilot Neighbourhood!
    What's on next week
    • Exploring investment in digital upskilling across the VCS - we're holding a problem statement workshop to help remind us all of what we're trying to solve with regards to this specific element of the project. This will help inform the solutions we devise and research we devise!
    • Expanding the end-users of the minimum viable DoS - we’re attending the Adult Social Care 3 Conversations team meeting to set-up a small cohort of social workers onto it. This is staying true to our values; test, gather feedback, accept changes, learn and adapt accordingly
    • Buckinghamshire County Council are leading a project around standardising how the VCS and Local Authority data is captured, held and stores (read more here) - we will be connecting their digital team to MiDoS to take forward implementing this standard for us to explore further over coming weeks 
    That's all folks, see you next time!
    Megs

02 September 2019

  • Lucy Clifton

    City and Hackney Directory of Services (C&H DoS) August update: what have we been doing, what did we learn, what are we doing now, and what's next...

    https://drive.google.com/file/d/1LMZIdaT_7bpk89AvSEsNny7oL3gedpj5/view?usp=sharing

20 May 2019

  • Lucy Clifton

    We have taken time to consider how best to take the project forward, and have put together 4 options:

    Approach one: Fully resourced project:

    • Develop MVP data engine that connects to a live, or ready to test, front end (e.g. GP Confed health and wellbeing app) to enable integration and user testing

    • Prototypes from the alpha phase could be built into the scope of the MVP

    This approach will help the project take the necessary steps to move towards achieving its vision (as set-out on page one), with the right resource, engagement and buy-in from the system to deliver a product of value.


    Approach two: Limited resources, existing datasets:

    Take steps towards our vision by improving existing datasets under the guidance of the ‘core project team’.


    Approach three: Dissolve:

    Acknowledge learnings to date and dissolve the project.


    Approach 4: Partner up:

    Progress with a variation of Approach 1, looking for partners across the system with common needs and (sufficient) common technology who might work with the ‘core project team’.


    For more detail about the approaches and the strengths, weaknesses, costs and benefits of each:

    https://drive.google.com/open?id=1NbHFH1fiAxyb8DQxOJZ5VBJokMroGPyh

20 May 2019

  • Lucy Clifton

26 April 2019

  • Lucy Clifton

    We've learned a lot in this phase of work. Findings and recommendations for how we might take this work forward are here:

    https://drive.google.com/file/d/0B4Qip2FQfDinWlFHMDVXLVJraGdlS2hyX1d3TkVtZS1ibVlz/view?usp=sharing

26 April 2019

  • Lucy Clifton

    We've learned a lot in this phase of work. Findings and recommendations for how we might take this work forward are here:

    https://drive.google.com/file/d/0B4Qip2FQfDinWlFHMDVXLVJraGdlS2hyX1d3TkVtZS1ibVlz/view?usp=sharing