Online pest control service discovery DISCOVERY

Project details:

Organisation London Borough of Southwark
Department IT & Digital Services
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Emma Brett
Phase start 02 July 2018
Phase Estimated end 26 October 2018

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Description

Over 50% of Pest Control enquiries in Southwark are follow-ups, or requests for information. Fewer than 10% of all enquiries come in through our online form. To understand how to design a better pest control service for customers, we are undertaking a discovery exercise.

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Status Updates