| Organisation | London Borough of Southwark |
| Department | IT & Digital Services |
| Collaboration Level | Share Ideas |
| Budget | £0K > £50K |
| Key Contact | Emma Brett |
| Phase start | 02 July 2018 |
| Phase Estimated end | 26 October 2018 |
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Over 50% of Pest Control enquiries in Southwark are follow-ups, or requests for information. Fewer than 10% of all enquiries come in through our online form. To understand how to design a better pest control service for customers, we are undertaking a discovery exercise.