| Organisation | Greater London Authority |
| Department | External Relations |
| Collaboration Level | Share Ideas |
| Budget | £0K > £50K |
| Key Contact | Maria Dimitropoulou |
| Phase start | 01 December 2018 |
| Phase Estimated end | 01 April 2019 |
We've recently been testing a variety of layout and content updates for our Contact us page. Alongside this we're trialling an on page bot.
The bot is there to answer enquiries in a fast and efficient way, and to direct people to further useful information. It makes the most of content on our site, and encourages visitors to navigate and learn how they can find answers to their questions independently.
The bot's currently being A/B tested on our Content us page, so may not appear every time you visit the page. The variety of topics the bot covers will soon be expanded, and we’re looking forward to seeing its effectiveness in regards to correspondence and phone call volumes.