Correspondence system replacement ALPHA

Project details:

Organisation Greater London Authority
Department External Relations
Collaboration Level Share Ideas
Budget £250k > £500k
Key Contact Maria Dimitropoulou
Phase start 01 June 2018
Phase Estimated end 31 December 2018

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Description

Our existing correspondence system is used by our customer service team and many others across the building to answer and manage customer queries. However, it is now ten years old and no longer fit for purpose.

We're working to replace the system, and provide:

  • flexibility in updating processes

  • a modern user interface and experience

  • organised and clear audit trails

  • efficient reporting

  • agile clearance process from senior levels

Overall, the new system will be configured so that it contributes towards the improvement of our service level agreements, focusing on performance and quality assurance.

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Status Updates