|Organisation||Greater London Authority|
|Collaboration Level||Share Ideas|
|Budget||£250k > £500k|
|Key Contact||Maria Dimitropoulou|
|Phase start||01 January 2019|
|Phase Estimated end||01 March 2019|
Our existing correspondence system is used by our customer service team and many others across the building to answer and manage customer queries. However, it is now ten years old and no longer fit for purpose.
We're working to replace the system, and provide:
flexibility in updating processes
a modern user interface and experience
organised and clear audit trails
agile clearance process from senior levels
Overall, the new system will be configured so that it contributes towards the improvement of our service level agreements, focusing on performance and quality assurance.