Email address management for Personal Financial Services clients on Universal Credit DISCOVERY

Project details:

Organisation London Borough of Camden
Department Personal Financial Services
Collaboration Level Share Ideas
Budget £0K > £50K
Key Contact Andrew Campbell
Phase start 15 October 2018
Phase Estimated end 31 January 2019

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Description

A requirement for claiming Universal Credit is that the claimant registers with the UC portal using a unique email address. Camden Council provides a chargeable Personal Finance Management service to some residents, typically where they cannot manage their own finances and a family member is not available to assist them. In order to manage benefits on behalf of UC clients, the PFM team need a process to set up a unique email address for each client with which to register, and a way of forwarding all email to a central mailbox so the team can mange it all from one place.

Other authorities are managing this using corporate or freemail addresses, but both of these solutions come with issues around cost, scale, complexity and security. Camden are investigating other solutions, including the possibility of standing up our own mailserver and domain and developing an open source front-end that will allow our PFM team to set up and close down email addresses to manage turnover of clients.

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