GOV.UK Pay as a viable alternative e-payment provider (Local Digital Exemplar Project) DISCOVERY

Project details:

Organisation North East Lincolnshire Council
Collaboration Level Open To Conversation
Budget £50K > £100k
Key Contact Dave Morton
Phase start 07 December 2018
Phase Estimated end 29 March 2019



This is a join project between North East Lincolnshire Council, GDS GOV.UK Pay team, Publica Group, Oxford City Council and Allerdale Council.


Local authorities should use GDS GaaP products; GOV.UK Pay has processed >£93m, yet Local Authority adoption is slow to adopt with concerns about if GOV.UK Pay can become their sole e-payment system.

The GOV.UK Pay contract model is financially beneficial for local authorities but their feeling is that challenges & integration costs with legacy finance systems are key adoption barriers. Currently integration is done by each local authority, and we’d like to explore how Local Authorities &GOV.UK Pay can make integration easier & reusable together.

New Blue Badge service uses GOV.UK Pay; over 100 local authorities will need to get GOV.UK Pay reporting into their systems so this is relevant & timely.

6 councils & the GDS GOV.UK Pay team will collaborate to understand:

  • benefits & savings of adopting GOV.UK Pay
  • obstacles to adoption & how we might overcome them
  • current & planned GOV.UK Pay features, how they may help local authorities
  • unmet needs around online payments or unusual local authorities payment models & appropriate changes to GOV.UK Pay that would help local authorities
  • obstacles to adoption and on-boarding
  • collective key local authority e-payment & income product features
  • user need & user stories in income management reconciliation
  • changes to processes, thinking or models in reconciliation, eg how much of this is need vs. habitual
  • changes by established system vendors & their interest in supporting the Local Digital Declaration #fixtheplumbing aiming to drive the potential cost efficiencies of adopting GOV.UK Pay pan government as our primary income collection facility

We polled Localgov Slack to gauge key system providers & identified collaborators that were using those key systems.

The current cost of the problem

Economies of scale for all 400+ UK council’s at a nominal £10,000 p.a. saving each for an e-payment provider mean that recurring annual savings could run to over £4m.