| Organisation | London Borough of Hackney |
| Department | ICT |
| Collaboration Level | Share Ideas |
| Budget | Unknown |
| Key Contact | Jasmeen Sangha |
| Phase start | 15 January 2019 |
| Phase Estimated end | 29 March 2019 |
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Hackney has developed 8 digital services over the last year, led by product owners identified by the relevant council service. Our product owners have learnt about Agile practices and user-centred design through the product lifecycle. Often our product owners emerge through Discovery and are sometimes different from the ‘IT expert’ that would have been identified before the project began.
They typically began the role with no understand of what it entailed. We want to provide better support for our product owners, and their managers to understand the role so that our digital services meet user needs and improve continuously.