|Organisation||Worcestershire County Council|
|Department||Worcestershire Office of Data Analytics (Worcestershire local authority partners)|
|Collaboration Level||Share Ideas|
|Budget||£50K > £100k|
|Key Contact||Neill Crump|
|Phase start||13 January 2019|
|Phase Estimated end||31 March 2019|
A MHCLG Local Digital Fund sponsored discovery project: Registration Services Data - unlocking Local Government opportunities
Stage: Discovery between January to March 2019
Partners involved: Worcestershire Registration Services, Wychavon District Council, Worcester City Council, Redditch Borough Council, Bromsgrove District Council, Malvern Hills District Council, Wyre Forest District Council, Hereford & Worcester Fire & Rescue Service, West Mercia Police, Worcestershire NHS Clinical Commissioning Groups, Worcestershire Acute Hospital NHS Trust, Worcestershire Health & Care NHS Trust, Hull City Council, Suffolk County Council.
Project contact: Neill Crump
The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common ‘problem’ is identifying for what purpose, how to share, and what are the business benefits of doing so.
The existing successful ‘Tell Us Once’ service already in existence for sharing Registration Services data with other public sector services does not have a 100% take-up, is not used in all authorities and does not cover marriages. New additions to legislation subject to application and information governance processing, provides an opportunity to increase take-up to 100% and also include marriage data.
The discovery phase will explore the benefits of securely sharing this data to support various services such as; planning provision, safeguarding children and adults and preventing fraud.
The key objectives (to solve problems) are anticipated to be at this point:
To consider the benefits of creating common data models and standards as well as API’s to enable connection between agencies & associated services
Current Cost of the Problem
In England, there were c.880,000 births, deaths and marriages in 2017. Registration Services therefore collect large amounts of personal data. Each registration of a birth, death or marriage involves personal contact with government agencies which is more time consuming than necessary, estimating to consume more than 500,000 hours per annum of local government service time. Once the data is captured, this valuable information is not used to the full extent that is possible legally to support other key local government requirements, e.g. notification of death to stop benefit payments.
To enable LAs to put in place common standards (IG and data models) around sharing, integrating, and using registration data to support services such as planning provision, safeguarding children and adults and fraud investigation. This would potentially provide significant cost savings and efficiency benefits locally and nationally, based on volumes of births, marriages and deaths in England.
To identify and iterate service user needs, pain points and technical constraints around the use of Registration Data across partner organisations (e.g. between district and county authorities and with other government departments). At the end of Discovery, we aim to have identified the user needs and requirements across the three consortium LAs and be ready to move to Alpha or recommend other actions.
Benefits for Service Providers
Less time to register births, deaths and marriages – estimated at tens of thousands of pounds per authority. More benefits gained for re-using this information legally to support activities such as planning provision of local services, removing barriers by verification services, safeguarding children, fraud, and improving statistics for planning/ policy decisions.
Benefits for Residents
Less time and less complexity in processes to register births, deaths and marriages, leading to better public services
As Worcestershire has already digitalised it’s registration transactional services (and learnings can be shared with others nationally), the next maturity step is to unlock the real value of the data by enabling other services to use this data via integration. WODA has an existing working partnership within Worcestershire which includes County and District Councils, Health, Fire, and Police. We also have support from Suffolk County Council and Hull City Council.
We will collaborate on user research between project partners, sharing findings and outputs and learning via pipeline, Slack, github and Trello. We will follow up interest from our Local Digital project listing. We will explore current networks for collaboration through our partners.
We will look to use external expertise to add to our partners’ and use this external expertise to utilise their network to extend collaboration with others
Our key user groups are a mixture of service professionals in local government organisations. We will aim to do user research with these different multi-agency groups to define the value of using registrations data to enhance services including better decision-making, lower risk of data sharing, and cashable savings and better outcomes from improved support.
Our project will begin with baseline research including a literature review and synthesis of findings from our own data and that of our project partners.
We will constantly test with users with two specific sprints of user research and an option to conduct an additional round for final iteration purposes. User research lab sessions will be used to gather input from service professionals who have/have never previously used registrations data. For example:
We will test whether these and other problems relate to other places using our partner network.
User Research Objectives
Lots of activities down - two to go! .... submission & recommendations (alpha?).
1 week to go to our Discovery Project submission to MHCLG Local Digital Collaboration Unit! We're busy preparing our user research findings, benefits case and recommendations and are so grateful for the contributions of partners in Worcestershire and other Local Authorities who have been involved in shaping our findings. We will keep you updated on our final submission which will be published so we can share our learning.
Here's an overview of our latest project acitivites as we near the (extended) project deadline of 23rd April. Neill Crump Chief Data Officer explains all in his blog via LinkedIn / Twitter:
Want to know more about our discovery project and research to date? Please see the video link below and get in touch to share your thoughts! We also have a London based engagement and research session planned on Wednesday 20th March which would welcome other LA representatives - if you would like more details please contact us!
Don't forget you can access detail on our high level project plan via Trello - See our Board here: https://trello.com/b/pE3OW198/worcestershire-county-council-registration-services-data
Watch this space next week for our video demonstrating our findings of user research so far. We are welcoming feedback from other LA's on our use cases (i.e. areas for exploration where Registration Data may be used beneficially) and any other opportunities that you would like us to consider. As part of this we are looking to host a London Workshop in the next few weeks and/or can arrange to contact you directly for a conversation - please get in touch as we would love to speak with you! email@example.com or firstname.lastname@example.org
Another busy project workshop today exploring the findings of first round of user research. We looked at prioritising emerging themes & planned how we could explore further lines of enquiry both within Worcestershire and with other Local Authorities.
We were joined for part of the day by our Worcestershire Registrar and member of the National Panel of Registrations which added more valuable depth to our disussions.
And then concluding by planning our final weeks of the discovery project; reflecting on what we have learnt and how best we can work together to deliver our outputs.
Look out for videos coming next week as part of our show and tell as an update to our project and to hope to get further feedback!