|Organisation||London Borough of Southwark|
|Collaboration Level||Share Ideas|
|Budget||£50K > £100k|
|Key Contact||May-N Leow|
|Phase start||08 February 2019|
|Phase Estimated end||29 March 2019|
Councils are responsible for providing repairs to socially rented properties. Most users access the service by phone and it is typically the service with highest volumes. The service is attractive to provide digitally, however when an acceptable telephone channel exists take-up is often low, possibly due to:
Consequently providers don’t always realise expected savings from channel shift and digital repairs services that meet the service standard may not be economical for smaller providers.
This discovery aims to define a common service pattern for housing repairs and understand:
From this a kit will be produced to accelerate development of digital repairs services.
Original Local Digital Fund application https://localdigital.gov.uk/funding/london-borough-of-southwark/ in partnership with Lewisham Homes, Lincoln, and Gravesham Council.
Week 1 notes available https://sites.google.com/orangemaple.co.uk/orangemaple/home