Designing the digital front door for adult services BETA

Project details:

Organisation Buckinghamshire County Council
Department Adults
Collaboration Level Share Ideas
Budget £50K > £100k
Key Contact Ben Unsworth
Phase start 28 March 2019
Phase Estimated end 30 August 2019

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Description

The council provides a range of statutory services for adults. We also provide services to support people with living healthy lives, to prepare for ageing well and to support people with disabilities. We want to provide user-centred digital services and, where appropriate, signpost people towards non-statutory services that can meet their need.


We want to support people in getting timely help, clear advice and to understand the care process before seeking formal help from the council. We want to improve the way people are referred to services that meet their needs.


Our digital offer https://www.careadvicebuckinghamshire.org is not meeting user needs. Working with the existing supplier, we need to redesign the information architecture, content and user experience based on an understanding of user needs.


We want to explore new ways (through research, design and prototyping) of meeting the needs of our residents and service users - from those who are currently well, to those on the edge of needing social care.


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Status Updates

13 June 2019

  • Ben Unsworth

    Weeknotes:

    Weeknotes #1 - https://docs.google.com/document/d/1WxFiqT93Mfu7IE60AOuTCrngW1yTDogNIfCOV-lNnkA

    Weeknotes #2 - https://docs.google.com/document/d/1A3f7dtdnJRKZAg2skvwLHryCbMXciCGjXpStfPggMqk

    Weeknotes #3 and #4 - https://docs.google.com/document/d/1HrxTirvDmcaT0rrUCTwfzI1QJr8D3aC9aSDKOkbUR98

    Weeknotes #5 - https://docs.google.com/document/d/1PAYZ4cbanoSXlmgGlQaYF5sxjx00tSLcBYrO601wslI/edit?usp=sharing

    Weeknotes #6 - https://docs.google.com/document/d/1XhvPr_HZncd06rIJEyet-RZHhkeO87YYW2I2tU3DzZc/edit?usp=sharing

    Weeknotes #7 - https://docs.google.com/document/d/1YMfigzej2If_ZKDMhI0RI4tfbSTTTbQVn7zolwYB2xE/edit?usp=sharing

    Weeknotes #8 - https://docs.google.com/document/d/1vpX2NO07W184JUKkjeD-eyildal4dj4oQlOkV7jyZw0/edit?usp=sharing

    Show and tell slides:

    Show & Tell #1 - https://docs.google.com/presentation/d/1bQw28RUO1xxzS1ttlpMuZLyllrnX0ZLQiFmg9lXuNFw

    Show & Tell #2 - https://docs.google.com/presentation/d/1GzW0WJOkW6MkVOm832-xk10k_rX8xYj2e9WM3PS8QpY

    Show & Tell #3 - https://docs.google.com/presentation/d/1vmE5bh7X5EbS-MhAP8MSgLL2Zw08QF2ztXuvnHJAcDk/edit?usp=sharing

    Show & Tell #4 - https://docs.google.com/presentation/d/1LcKJp0RCSX-BPjirQCKYb_XeAvAQWmdFWyB9Bolyaek/edit#slide=id.g4e808df0f1_2_208