|Organisation||Sunderland City Council|
|Department||Customer Services Network|
|Collaboration Level||Share Ideas|
|Budget||£50K > £100k|
|Key Contact||Gary Williamson|
|Phase start||01 January 2019|
|Phase Estimated end||12 April 2019|
This is a joint project between Sunderland City Council, Newcastle City Council, Kirklees Council, North East Lincolnshire Council and Watford Borough Council.
Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in order to get everything they need when moving house.
The current approach means a resident has to make multiple contacts and tell their story multiple times which invariably leads to delays and in some cases can lead to hardship (e.g. getting into arrears with council tax payments).
The “process” is complex, time-consuming and costly for the new resident, costly to the public sector (councils in particular) due to processing multiple services for one individual and it doesn’t currently provide councils with opportunities to market their services (e.g. leisure, events).
The project wants to understand this problem, the impact and the potential to develop a common digital approach to benefit residents and local authorities and identify: