Family Context - Digital solutions for improving decisions on support for vulnerable children BETA

Project details:

Organisation Stockport Metropolitan Borough Council
Department IT
Collaboration Level Share Ideas
Budget £250k > £500k
Key Contact Craig Hughes
Phase start 15 September 2019
Phase Estimated end 31 January 2020

Tags

Description

In June 2018 Social Finance, Stockport Council, Leeds City Council and 13 other local authorities came together to discuss obstacles to delivering the right support to children and families. The theme that kept resurfacing is that social workers seldom have access to all the information they need on a child and their family when deciding whether there is a safeguarding risk and what support is most appropriate.  

Stockport Council, Leeds City Council and Social Finance set out to identify a solution that would give social workers a more holistic understanding of a child and their family. This ensures that children are safeguarded; the right decisions are made the first time around; and services work together to provide wrap-around support. 

 

During discovery and alpha phases of this work, we used agile principles and extensive user research to understand and frame the problem and iterate possible solutions with social workers. We found that social workers want access to the contact details of the lead practitioner of a case from other services and basic information on when the service was last involved with the family. Testing during alpha showed that our prototype enabled social workers to: (a) Build an understanding of the family by talking to people who have a direct relationship with them; (b) Collaborate with other services in supporting the family; (c) Access more information to appropriately assess risk.

 

In October 2019 we entered a private beta phase, during which Family Context will be rolled out to localities in Stockport and Leeds. During private beta we will enable a locality team in Stockport and one in Leeds to enjoy these benefits, and we will open source guidance and tools to enable other local authorities to implement Family Context, bringing the same benefits to their social workers. 

 


The purpose of our project is summarised in our purpose statement:

“To more effectively harness the power of our data, enabling front line workers to identify the services that are working with vulnerable children and their families, better understand the family, family relationships and risks, and ultimately enable more effective coordination of support to ensure children are safeguarded appropriately”


We're doing this because:

  • Safeguarding and supporting vulnerable children is a key statutory duty of Local Authorities
  • Every day, Local Authorities make decisions on the most vulnerable children, decisions that can have a massive impact on their lives.
  • The correct decision will help to protect the children from harm and help ensure the families get the right support.
  • The wrong decision may mean the wrong support and potentially puts the child at risk
  • Budget cuts alongside an increase in demand means we need to make the right decision first time, reducing the likelihood of costly escalation
  • Local Authorities cannot afford to provide inappropriate support.


Our aims are to:

  • Provide greater awareness of which services are involved with children and their families to improve decision making and drive better outcomes e.g. avoiding unnecessary escalation
  • Reduce ad-hoc, and sometimes inappropriate, information sharing/requests
  • Reduce intensive manual data sharing processes
  • Enable collaboration between Local Authorities, by designing solutions to work for multiple authorities
  • Work in an agile manner, sharing progress in the open



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Status Updates

02 December 2019

  • Craig Hughes

    Please find below recent updates relating to our project - we will continue to provide regular updates as we continue our beta journey!  Please get in touch if you have any questions or are keen to hear more.

    w/c 25th November:

    Highlights: 

    -  All parties were involved in a meeting to discuss the engagement of data owners. This will now occur on a bi-weekly basis as it was felt to be useful and a priority in order for implementation to happen. 

    -Stockport have shared their tech specifications with SF, who are now in the processing of reviewing it. 

    - Two remote interviews concluded the 1st round of Beta user research in Stockport today. This was followed by a synthesis session to discuss findings and identify common themes. 

    -SF has started to assign deliverables to specific individuals. This should make it clearer for Leeds and Stockport when it comes to knowing which members of the SF team to coordinate with. 

     

    Learnings: 

    - Leeds have felt that more discussions with partner agencies around datasets should have happened in the Alpha stage. 

    - Members of SF participated in a day of user research training. They learnt about the importance of keeping tight cycles between rounds of product development and user research. It is not useful to have one much further ahead than the other because it will create a disconnect between how the tool functions and what users need.  

     

    What’s next? 

    -Leeds and SF have a meeting on Monday to come to a decision on which is the best option to implement in Leeds. A similar meeting between Stockport and SF is scheduled for Tuesday. 

    -The 1st round of Beta user research in Leeds is almost confirmed for next Wednesday. 

    -There are plans to get all parties together before Christmas. This will provide a good opportunity to do a show and tell; and have a retrospective as a wider team, discussing both progress and challenges. 


    w/c 18th November:

    Highlights:

    - Stockport and Leeds are aligned with the work streams and roadmap around product implementation in their areas. Everyone has agreed that it has been helpful in terms of understanding what needs to happen for implementation to take place.

    - SF have been working on documents around ‘appropriate usage of the tool’ and ‘data justifications’ which will be shared with Leeds and Stockport today to help support conversations with service leads and data owners respectively.

    - Stockport have submitted their DPIA to IG for the final sign off.

    - Leeds have had some positive meetings with police this week. Meanwhile, the project team in Stockport have received details of GMP contacts which can enable their engagement.

    - SF participated in a Design Review Workshop to get a fresh perspective on the prototype of the Family Context tool.

     

    Learnings:

    - From a conversation with Sam, SF learnt the importance of capturing the specific feedback on the designs from user research so that there is detailed and quantified evidence in place when questions are raised during the implementation and testing phases.

    - Stockport feel they have some work to do regarding how they feel they should define their engagement with procured agency (i.e. paired programming, supervisory etc).

    - Leeds has found that moving from initial agreeing to actual content is challenging when it comes to agency involvement.

    - From the Design Review Workshop, SF took away the message that thinking about the utility of the tool rather than focussing too much on the UI/UX may help to drive long-term usage.

     

    What’s next?

    - A project call on Monday will discuss documents produced by SF regarding the roadmap for implementation in Leeds and Stockport.

    - A workshop call is scheduled for everyone to discuss progress in terms of engaging data sources.

    - Two remote user research sessions with SWs from Stockport has been arranged for Friday to complete 1st round of research in Stockport.

     

     

    w/c 11th November: 

    Highlights:

    - All teams have been involved in redefining the Comms proposal into a Comms plan. It has been provisionally agreed with further dates for review in place. As part of this, a new Medium account has been set up, which will soon have its first published blog!

    - SF and the Leeds team met on Thursday to have an intro with the project team and meet the team managers in the locality area.

    - SF have been working on mapping out the work streams for the implementation of the product in both Leeds and Stockport, which will bring greater clarity as to who the appropriate people are to work on certain things.

     

    Learnings:

    - Rich was at a GDS user-centred design meetup yesterday, where the issue of ‘can I trust the data?’ was discussed. It seems it was possible to navigate around the problem by including statements like ‘this has been checked by x system/service’ - multiple hours of user research found that this brought people reassurance. Now the question is: are we able to leverage these findings?

    - It is difficult for Leeds and Stockport to approach data owners without a specific use case. We need to work together to define the proposed usage of the tool and present the data justifications.

    - It would be valuable to use the work streams to help organise future conversations/meetings. This would ensure that the appropriate people are present and bring structure.

    - The earlier the engagement the better for change enabling departments like Finance, Legal etc.

     

    What’s next?

    - Next week, Stockport will be sharing their refined tech approach from the tech discovery.

    - Conversations with service leads and IG practitioners to decide appropriate usage of information on Family Context.

    - SF and Stockport continue to work together to find a digital agency, with a decision over who should lead the conversation also taking place.


02 December 2019

  • Craig Hughes

    Please find below recent updates relating to our project - we will continue to provide regular updates as we continue our beta journey!  Please get in touch if you have any questions or are keen to hear more.

    w/c 25th November:

    Highlights: 

    -  All parties were involved in a meeting to discuss the engagement of data owners. This will now occur on a bi-weekly basis as it was felt to be useful and a priority in order for implementation to happen. 

    -Stockport have shared their tech specifications with SF, who are now in the processing of reviewing it. 

    - Two remote interviews concluded the 1st round of Beta user research in Stockport today. This was followed by a synthesis session to discuss findings and identify common themes. 

    -SF has started to assign deliverables to specific individuals. This should make it clearer for Leeds and Stockport when it comes to knowing which members of the SF team to coordinate with. 

     

    Learnings: 

    - Leeds have felt that more discussions with partner agencies around datasets should have happened in the Alpha stage. 

    - Members of SF participated in a day of user research training. They learnt about the importance of keeping tight cycles between rounds of product development and user research. It is not useful to have one much further ahead than the other because it will create a disconnect between how the tool functions and what users need.  

     

    What’s next? 

    -Leeds and SF have a meeting on Monday to come to a decision on which is the best option to implement in Leeds. A similar meeting between Stockport and SF is scheduled for Tuesday. 

    -The 1st round of Beta user research in Leeds is almost confirmed for next Wednesday. 

    -There are plans to get all parties together before Christmas. This will provide a good opportunity to do a show and tell; and have a retrospective as a wider team, discussing both progress and challenges. 


    w/c 18th November:

    Highlights:

    - Stockport and Leeds are aligned with the work streams and roadmap around product implementation in their areas. Everyone has agreed that it has been helpful in terms of understanding what needs to happen for implementation to take place.

    - SF have been working on documents around ‘appropriate usage of the tool’ and ‘data justifications’ which will be shared with Leeds and Stockport today to help support conversations with service leads and data owners respectively.

    - Stockport have submitted their DPIA to IG for the final sign off.

    - Leeds have had some positive meetings with police this week. Meanwhile, the project team in Stockport have received details of GMP contacts which can enable their engagement.

    - SF participated in a Design Review Workshop to get a fresh perspective on the prototype of the Family Context tool.

     

    Learnings:

    - From a conversation with Sam, SF learnt the importance of capturing the specific feedback on the designs from user research so that there is detailed and quantified evidence in place when questions are raised during the implementation and testing phases.

    - Stockport feel they have some work to do regarding how they feel they should define their engagement with procured agency (i.e. paired programming, supervisory etc).

    - Leeds has found that moving from initial agreeing to actual content is challenging when it comes to agency involvement.

    - From the Design Review Workshop, SF took away the message that thinking about the utility of the tool rather than focussing too much on the UI/UX may help to drive long-term usage.

     

    What’s next?

    - A project call on Monday will discuss documents produced by SF regarding the roadmap for implementation in Leeds and Stockport.

    - A workshop call is scheduled for everyone to discuss progress in terms of engaging data sources.

    - Two remote user research sessions with SWs from Stockport has been arranged for Friday to complete 1st round of research in Stockport.

     

     

    w/c 11th November: 

    Highlights:

    - All teams have been involved in redefining the Comms proposal into a Comms plan. It has been provisionally agreed with further dates for review in place. As part of this, a new Medium account has been set up, which will soon have its first published blog!

    - SF and the Leeds team met on Thursday to have an intro with the project team and meet the team managers in the locality area.

    - SF have been working on mapping out the work streams for the implementation of the product in both Leeds and Stockport, which will bring greater clarity as to who the appropriate people are to work on certain things.

     

    Learnings:

    - Rich was at a GDS user-centred design meetup yesterday, where the issue of ‘can I trust the data?’ was discussed. It seems it was possible to navigate around the problem by including statements like ‘this has been checked by x system/service’ - multiple hours of user research found that this brought people reassurance. Now the question is: are we able to leverage these findings?

    - It is difficult for Leeds and Stockport to approach data owners without a specific use case. We need to work together to define the proposed usage of the tool and present the data justifications.

    - It would be valuable to use the work streams to help organise future conversations/meetings. This would ensure that the appropriate people are present and bring structure.

    - The earlier the engagement the better for change enabling departments like Finance, Legal etc.

     

    What’s next?

    - Next week, Stockport will be sharing their refined tech approach from the tech discovery.

    - Conversations with service leads and IG practitioners to decide appropriate usage of information on Family Context.

    - SF and Stockport continue to work together to find a digital agency, with a decision over who should lead the conversation also taking place.


20 May 2019

  • Craig Hughes

    Currently working on final report to submit to MHCLG.  Drafting a blog summarising our prototype work - links to previous blogs with further details below:

    Introduction

    Design Sprint