Local Authorities are undertaking digital transformation so that they can meet our residents’ raised expectations. We have had some success digitising services but found it harder to engage our staff and develop our cultures.
We believe there are some factors limiting full digital transformation:
Difficulties engaging with people and creating the right culture
An inability to apply concepts and lessons from internet era organisations.
Achievable cost savings aren’t obviously tangible
The word ‘digital’ seem as synonymous with technological change and associated with job losses
Not addressing the root cause of a problem or not considering a wider change to process, information or organisation.
Staff not equipped with the skills and strategies to change behaviours.
A lack of emphasis and engagement in the use of research and analysis to inform decision making.
Transactional leadership and hierarchical management styles.
An empowerment paradox where the messages of empowerment are far more positive than the reality, resulting in overt compliance and covert opposition
We believe that our discovery project can investigate if these findings are valid and reproducible in more than one local authority. We will also be looking to see what user needs exist for resolve these problems.
We're currently drafting an application for the Local Digital Fund. If you're interested in finding out more or getting involved, please get in touch via LGD slack or email.