SEND Local Offer - structure and content re-design DISCOVERY

Project details:

Organisation Hertfordshire County Council
Department SEND Transformation
Collaboration Level Share Ideas
Budget Unknown
Key Contact Mim Kendrick
Phase start 01 January 2019
Phase Estimated end 31 October 2019

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Description

The Local Offer website is a statutory requirement for local authorities, and is required to provide information about all provision available in the area to families where a child (aged 0 - 25) has special educational needs and/or disabilities (SEND).

Hertfordshire County Council ran a discovery project from Jan - June 2019 to support a full re-write and re-design of this website. Following the discovery, the re-write is taking place between June and December 2019.

Discovery outputs include

  • Personas (parents who require the information on the website)
  • Parent empathy map
  • An updated website structure based on several iterations of tree-tests and card sorts
  • An updated website design proposal which meets the needs of users in terms of navigation and aesthetics
  • A collaborative approach to re-writing sections with parents
  • The production of the "SEND online feedback group" where parents participate in online testing - with 25% engagement on each task sent out leading to real tangible evidence of user-driven design
  • A Local Offer Blog
  • Baseline analytics and success metrics to measure once the website re-design and re-write is complete
  • Local Offer playbook
    Feel free to get in touch to discuss any of this in more detail.

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Status Updates