MHCLG Local Digital Fund Discovery Project: Exploring income management and e-payment systems DISCOVERY

Project details:

Organisation Barnsley Borough Council
Department Communities, Information and Digital
Collaboration Level Open To Conversation
Budget £50K > £100k
Key Contact Richard Kingston
Phase start 12 September 2019
Phase Estimated end 31 January 2020



Barnsley Metropolitan Borough Council are leading a discovery with 7 partners to explore income management and e-payment systems to help councils adopt existing cost-effective payment and management systems, to be able to move away from legacy systems and suppliers.

A total of £80,000 has been awarded to the project from the Local Digital Fund, with Allerdale Borough Council, Cherwell District Council, Huntingdon District Council, North East Lincolnshire District Council, Sheffield City Council, South Northamptonshire Council and the GOV.UK Pay product team partnering on the project.

Working with dxw digital (Leeds) to conduct research with local authorities around the country, the project is particularly interested in hearing from people who use, manage or procure income management systems and payment providers for their council. It aims to understand what different people need from their systems, and what blockers there may be to taking up an IMS produced by another local authority rather than one of the larger suppliers. We also want to determine the most practical way for other local authorities to benefit.

This project was conceived following the previously funded discovery into GOV.UK Pay as an alternative e-payment provider in local government and a full history of it's progress can be found at




Status Updates

03 December 2019

  • Richard Kingston

    As we continue to work to understand how we might develop and share our income management system with other local authorities, if you use or are connected to an income management system in your organisation, please take 10 minutes to fill in our survey so we can better understand your requirements.