Revenues and Benefits Discovery Project DISCOVERY

Project details:

Organisation Teignbridge District Council
Department Service Delivery and Improvement
Collaboration Level Open To Conversation
Budget £50K > £100k
Key Contact Amanda Pujol
Phase start 14 November 2019
Phase Estimated end 31 March 2020

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Description

This is a discovery project, using agile methodology, to explore the feasibility of creating a true, customer focused, configurable, cost effective IT system for processing Revs and Bens data.

This is a joint, collaborative project involving six councils: Teignbridge District Council, Exeter City Council, East Devon District Council, Sedgemoor District Council, and Basildon and Brentwood Councils.

Funded by MHCLG, the project will carry out intensive, customer-focused, user-centred research, to deliver a report with recommendations by 31 March 2020. We'll do this in an open/transparent way. Follow our journey with #rbdiscovery


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Status Updates

14 February 2020

  • Ann Hall

    #Week note 9     Rev Bens Discovery Project     #rbdiscovery

    This week we met with Hackney Council to hear more about the work they have been doing around creating a single view of residents by pulling data across from several systems.

    Alpha tests have allowed them to improve their user experience by making it easier to make an informed decision about residents, as staff are able to see the whole picture of a residents circumstances.

07 February 2020

  • Ann Hall

    #Weeknote 8 #rbdiscovery


    We’re extending our survey to include not only key revs bens staff and managers, but also essential technical support teams – to hear about their experience. ICT often have to find tricky workarounds to deliver the right outcome that bought-in systems maybe can’t offer – or cost a packet to implement.


    Amazing what comes out of our in-depth meetings: we can’t help discovering other stuff - ideas that could bring about even more great discovery projects!


    Feedback coming in from Snook’s ‘in person’ interviews already show an emerging story. If you haven’t signed up to participate yet, let us know. The more you tell us, the more complete picture we can share.


    Take part in the online survey for our rev bens communities at https://snook.typeform.com/to/x3EPsi

31 January 2020

  • Ann Hall

    #Weeknote 7 #rbdiscovery

    On Tuesday (28th) we joined Barnsley via Zoom for their IMS discovery project ‘show and tell.’ It was great to hear from a project team like ours who are hoping to shape the future of local digital government by designing transparent, collaborative, future-proof systems. They, like us, wanted to know what the appetite was for their proposed system, and what it should do differently from their current systems. It seems one of their challenges was getting sufficient authorities to engage and feed into what change could look like. We’re really lucky – we’ve got some great contributors.


    On Thursday (30th) members from South West local authorities (Cornwall, Plymouth, Somerset West and Taunton, East Devon and Exeter mapped their current Revs and Bens systems (Mainly Capita with one using Civica) and discussed challenges and opportunities for change. More flexible and affordable open source solutions were identified, including the Minimum Viable Product they would expect, and how they imagine they would be involved going forward.


    Today (Friday 31) MadeTech are working with us on their project plan for their research on technical feasibility.

31 January 2020

  • Ann Hall

    #Weeknote 7 #rbdiscovery

    On Tuesday (28th) we joined Barnsley via Zoom for their IMS discovery project ‘show and tell.’ It was great to hear from a project team like ours who are hoping to shape the future of local digital government by designing transparent, collaborative, future-proof systems. They, like us, wanted to know what the appetite was for their proposed system, and what it should do differently from their current systems. It seems one of their challenges was getting sufficient authorities to engage and feed into what change could look like. We’re really lucky – we’ve got some great contributors.


    On Thursday (30th) members from South West local authorities (Cornwall, Plymouth, Somerset West and Taunton, East Devon and Exeter mapped their current Revs and Bens systems (Mainly Capita with one using Civica) and discussed challenges and opportunities for change. More flexible and affordable open source solutions were identified, including the Minimum Viable Product they would expect, and how they imagine they would be involved going forward.


    Today (Friday 31) MadeTech are working with us on their project plan for their research on technical feasibility.

24 January 2020

  • Ann Hall

    #Weeknote 6  


    So we’re talking to lots of people! On 17 January - the Essex Revs Bens Managers Workshop spent a bit of time sharing with Rob Manser from Basildon/Brentwood their thoughts on how a Revs Bens system could be improved.


    The Snook team are beginning their ‘in person’ user experience interviews with many of the interested parties next week, and here in the South West Teignbridge is setting up our workshop for reps from Somerset, Devon and Cornwall. It’s a challenge getting together – because by definition, anyone involved with Revs Bens is fully focused on year end/annual billing!


    On the technical feasibility side, we’ve now got our consultants in place. MadeTech have been selected to support the Opensource discovery phase. There’s been an initial kick off call, and a meeting for key parties has been arranged at Sedgemoor District Council for Friday 31st Jan.

21 January 2020

  • Ann Hall

    Weeknote 5   Rev Bens discovery project    


    Monday 13th saw the #rbdiscovery group meet up in Bridgwater (Somerset) with @wearesnook, our research consultants for this important project. Thanks to all who turned up in the most appalling weather – Anne came from Snook in Glasgow – she wins the distance award, followed up by Rob Manser from Basildon/Brentwood councils in Essex and Eniola from MHCLG who travelled from London. The trip home in storm Brendan can’t have done any of them much good – I gather the plane back to Glasgow virtually looped the loop! So now Snook’s remit is to crack on and contact rev bens managers from around the UK and gauge the appetite for change in revs bens systems, and the sort of change that’s needed. It’s a tight timeline to get surveys out and interviews/workshops under way. Wrap up is due end of March with final report to MHCLG, and business case neatly done. In the meantime technical consultants are about to come on board to look at the possible. We’re working in an agile way with technology pivotal to progress - twice weekly stand up Skype for Business conference calls, shared Trello boards, a Slack work space, and google docs…no distance too far to get the job done! Amanda Pujol from Teignbridge was in touch yesterday with Jack from Southwark and Richard from Barnsley to discuss how our three projects link up. All of us are working on costly, high profile back office systems and sharing our experiences of developing these projects (good and bad) and how we can build on what we have achieved thus far. It was insightful, and highlighted the need for central government to continue to fund the development of these projects in the future. Want to share your experience about your current revs bens systems, and how you’d like things to change? (or maybe not!) Volunteer your interest here www.teignbridge.gov.uk/discoveryproject You may hear directly from Snook, or you may be invited to be part of a bigger network to feed your in views. It could be face to face, or at arm’s length, via phone or in groups at regional meetings or via conference/video calls. Whichever way, the more we know, the deeper the insight, and better the final outcome.

23 December 2019

  • Ann Hall

    #Weeknote 4 Rev Bens discovery project. Technical consultants have been shortlisted – interviews in January.User research consultant candidates interviewed, final selection complete, procurement nearly there, ready to hit the ground running early in the new year.
    They will be seeking out rev bens users to share experiences and wants/needs.
    Are you considering how your authority might provide a rev bens solution a different way? Join us here www.teignbridge.gov.uk/discoveryproject

13 December 2019

  • Ann Hall

    #Weeknote 3 

    Rob Manser from Basildon and Brentwood has been out and about attending and presenting at a variety of IRRV forums (or should it be fora?) across the country (Birmingham, Wigan, and London next week.) Lots of interest from attendees, a desire to hear more, and participate in user research as we move forward.

     

    User experience consultant interviews are on Monday 16th. Technical consultants are being sought; today (Friday 13th) is the closing date for submissions of interest.

     

    Don’t forget you can register your interest at Slack - LocalGov.Digital #rbdiscovery, or email businessimprovement@teignbridge.gov.uk,  or watch what happens here on pipeline. 

06 December 2019

  • Ann Hall

    #Weeknote2

     

    Run by the @GDSacademy, our three days’ agile methodology training gave the #rbdiscovery team the tools to crack on and get stuff done. Shereen, our trainer, was fantastic, and made us all feel that the journey using agile is do-able.

     

    Patently there’s a lot to fit in a short time – we have to be done by the end of March 2020. By working in sprints, continually reviewing the product backlog, and our work, we should get there.

     

    Next on the list is getting our user-experience consultants, and technical consultants in place. The tender for both closed last night, so we’ll be looking at the bids next week. That also means the search for willing organisations to participate / and tell us what good would look like, starts right now.

     

    We want as many volunteer authorities as possible to engage with us on their Revenues and Benefits experience, as part of this essential user research, so please spread the word…Email businessimprovement@teignbridge.gov.uk or message us via LocalGov.Digital at #rbdiscovery 

05 December 2019

  • Ann Hall

    3 days of intensive agile methodology training this week for the #rbdiscovery project team members from Teignbridge,E.Devon, Exeter, and Basildon/Brentwood