Revenues and Benefits Discovery Project DISCOVERY

Project details:

Organisation Teignbridge District Council
Department Service Delivery and Improvement
Collaboration Level Open To Conversation
Budget £50K > £100k
Key Contact Amanda Pujol
Phase start 14 November 2019
Phase Estimated end 31 March 2020


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This is a discovery project, using agile methodology, to explore the feasibility of creating a true, customer focused, configurable, cost effective IT system for processing Revs and Bens data. 

This is a joint, collaborative project involving six councils: Teignbridge District Council, Exeter City Council, East Devon District Council, Sedgemoor District Council, and Basildon and Brentwood Councils. 

Funded by MHCLG, the project will carry out  intensive, customer-focused, user-centred research, to deliver a report with recommendations by 31 March 2020.  We'll do this in an open/transparent way. Follow our journey with #rbdiscovery




Status Updates

06 December 2019

  • Ann Hall



    Run by the @GDSacademy, our three days’ agile methodology training gave the #rbdiscovery team the tools to crack on and get stuff done. Shereen, our trainer, was fantastic, and made us all feel that the journey using agile is do-able.


    Patently there’s a lot to fit in a short time – we have to be done by the end of March 2020. By working in sprints, continually reviewing the product backlog, and our work, we should get there.


    Next on the list is getting our user-experience consultants, and technical consultants in place. The tender for both closed last night, so we’ll be looking at the bids next week. That also means the search for willing organisations to participate / and tell us what good would look like, starts right now.


    We want as many volunteer authorities as possible to engage with us on their Revenues and Benefits experience, as part of this essential user research, so please spread the word…Email