|Organisation||London Borough of Waltham Forest|
|Collaboration Level||Share Ideas|
|Key Contact||Stephen Battle|
|Phase start||28 August 2018|
|Phase Estimated end||31 August 2020|
Upgrade existing voice and contact center technology to cloud-based solution to enable new ways of working across the council. This is aligned to other dependent projects in the TFP (i.e. cloud, M365, networks).