01 April 2014 to 01 April 2015


Project Owner

Bristol City Council

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11 December 2014 View History

The objective of the Redesign Workstream is to simplify and standardise the Council’s End 2 End Processes based on common process blocks and standard technologies, enabling Customers to self-serve and allowing the Council to focus on value-add activities.

The aim of the Licensing project is to implement a number of common process blocks and technologies for selected end to end processes in the Licensing service. This will provide future redesign projects with critical learning to guide future redesign projects whilst reducing manual processes and telephone based contact for Licensing thereby easing the strain caused by the council-wide voluntary severance and restructure project.

The project will focus on Taxi licenses, primarily Taxi Driver Renewals as the first set of feature sets. Bristol City Council has approximately 2000 Taxi Drivers, who currently apply and renew their taxi driver and vehicle licenses through a time consuming face to face process. This project will design and open an online channel to provide customers with a choice of how to apply and renew their licenses including the associated verification checks required. This is in line with Bristol City Council’s drive to offer ‘digital by default’ services which are ‘so good that customers choose to use them’.

For the first set of feature sets the project will digitise elements of the end to end process for Taxi Driver Renewals. This includes the selection and implementation of a selected common online DBS solution, so increase efficiencies and waiting times through the checks being undertaken by a third party. In addition to this the project will be an adopter of the selected common 'book' technology (Booking Bug) and by creating an online channel for appointment bookings, which doesn't currently exist. Further to this the upload of the medical form signed by a GP. The project will reduce demand on the Licensing team front counter, allowing them to become an 'appointment only' based service.