01 July 2014 to 31 March 2015


Project Owner

Bristol City Council

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15 December 2014 View History

The objective of the Redesign Workstream is to simplify and standardise the Council’s end to end Processes based on common process blocks and standard technologies, enabling Customers to self-serve and allowing the Council to focus on value-add activities. The aim of the Blue Badges & Concessionary Treavel project is to implement a number of common process blocks and technologies for selected end to end processes in the service. This will provide future redesign projects with critical learning to guide future redesign projects whilst reducing manual processes and processing time, thereby improving the experience for customers and helping with the recovery from the council-wide voluntary severance and restructure project. The project will focus on Concessionary Travel – we have already delivered an online application form for Older Persons bus passes, and will soon start developing an online replacement form, and application and renewal form for Disabled bus passes. This is in line with Bristol City Council’s drive to offer ‘digital by default’ services which are ‘so good that customers choose to use them’.